May 27, 2020
Dear Crux Supporters,
Week 2 of Reopen! We opened the gym for paying members by reservation last week and have slowly transitioned into allowing Day Pass Users and Punch Card Users during slow times. Thank you all for your continued patience, willingness to make reservations, and understanding as we navigate this new terrain!
We still are in Stage One of reopening, which means we are limiting attendance on the climb floor to no more than ten climbers and three gym users at any given time. For information on reserving climbing spots, see our instructions on how to book a climb time.
Thank you all for your continued support! Your willingness help during a time of closure really shows what a wonderful community we belong to. Because we must limit the number of people entering the facility, we are still struggling to make our monthly overhead. To break even for May, we need to raise another $2,556.58 in the next four days.
May 20, 2020
Dear Crux Supporters,
We are happy to announce we are officially re-opened for current paying members. We are going all out and opening for our full hours to give you as much climb time as possible:
Monday – Friday | 6:00am – 10:00pm
Saturday | 10:00am – 10:00pm
Sunday | 12:00pm – 8:00pm
As we re-open, we are moving forward in stages per government mandates. Currently we are in Stage One which means limiting the number in attendance on the climb floor to ten and the attendance in the fitness gym to three. We would love to allow access to everyone at this point, limiting to currently unfrozen members is keeping our income at COVID closure levels, but we first need to make sure that we have enough slots for Members.
If you are a Day Pass User or Punch Card User who has a flexible schedule, you can email or call to get on a Wait List to be offered slots that don’t fill, usually before 4:00pm.
For information on reserving climbing spots see our website COVID link.
Thank you for your continued support and prayers! We are incredibly humbled by the outpouring of assistance. We are lucky to be part of this climbing community that so graciously supports one another.
Because we are limited in the number of people entering the facility, we are still struggling to make our monthly overhead. As of today, we have an estimated deficit of $4,163.23 for the month of May after drawing membership dues.
May 16, 2020
Dear Crux Members and Guests,
Thursday at noon Governor Brown approved Phase 1 of reopening for Lane County and gyms were included! We are so grateful to all of you for supporting Crux this far and we want to be back in action for you as soon as possible so each of you can decide for yourselves whether to climb.
As of Monday, May 17, we will open regular hours but by reservation only. We will be taking reservations for climb times from Active (unfrozen) Members. For now we are limiting numbers to 15 climbers and 3 people in the upstairs exercise gym. If your account is currently frozen you can request to unfreeze at any point and it will take effect June 10th.
You must be an active paying member.
You can schedule for yourself and a friend but must include their full name and they must also be an active member.
Climbing appointments are limited to 2 hours. This limit might change if demand exceeds hours available.
Use of fitness gym will be scheduled separately from climbing appointments. Fitness gym time is limited to 1 hour. If you want to use both areas on your visit let us know in your email and the time period for each.
Call Crux or email firstname.lastname@example.org with your desired date and time, include alternative times & days.
Stay home if sick.
Stay home if coughing, sneezing, wheezing, etc from allergies. We are so sorry!
Wash your hands upon first entering the facility before approaching the front desk.
Showers and drinking fountain are off limits but bottle fill station is usable.
Maintain one empty belay anchor station between climbers.
And the usual Rules:
Street shoes must be worn in bathrooms.
No street shoes on climbing floor.
No climbing shoes worn off climbing floor.
No putting the rope in your mouth while lead climbing.
Wipe down fitness equipment with sanitizer after every use, spraying all surfaces touched and breathed upon.
Use hand sanitizer between tie ins.
We will be sending an email out shortly to all enrolled students. Thank you for your patience!
Thank you again for being awesome and realizing we are doing the best we can with the information, situation, and timing we are given. We believe in the resilience of our community and in respecting differing opinions and choices!
Member Only Hours:
Available by reservation only
Monday-Friday: 6am – 10pm
Saturday: 10am – 10pm
Sunday: 12pm – 8pm
May 13, 2020
Re-opening Crux is on the horizon we believe. As excited as we are to re-open, we also must be cautious for the sake of our community and to stay within the guidelines that are outlined by our government. It’s all clear as mud right now, but we are staying tuned and looking to see what climbing gyms in states that have already opened are doing as an example. Most climbing gyms are limiting to Members only and doing away with the monthly free Member Passes for friends in order to help limit numbers and keep social distancing. We may start by taking appointments for a time, in which you would call ahead and book a time to climb. We are just throwing out the probable, but nothing is set in stone, more scratched in dirt at this point. We would love to know how you are feeling about reopening. Please take our Reopening Survey at the bottom of this newsletter! We will sign you up to win a hangboard for your home as a thank you.
Last Friday we received a PPP loan in the amount of $20,000. The loan is designed to provide a direct incentive for small businesses to keep all of their workers on the payroll. The SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities. We were not able to keep everyone on payroll as two of our employees quit in the early days of COVID, so we don’t know what that will look like for us and are hoping not to have to go into debt.
Here is our current financial situation for the month so far. Without using money from our EIDL loan or PPP loan, we have an estimated deficit of $7,700 for the month, as of Monday. With the EIDL, which we understand to be forgivable for us, applied to deficit in April, we have $3,472.82 left to apply to May.
May 5, 2020
Thank you all for the outpouring of help in March and this last month! Because of You we have been able to push forward with hope and expectation for better days. With this time and your encouragement and support we are taking full advantage of the hours to clean, fix, and improve the gym.
After calculating our actual income and expenses for April, we ended with a deficit of $3,527.17 (Our monthly expenses were higher than expected.) But even though we show a loss in April, last week we received a $7,000 EIDL Loan, which will cover the loss and provide a cushion for May. If you want a more detailed accounting of April expenses click on the chart below.
*The EIDL loan covered our April deficit of $3,527.17, with a leftover amount of $3,472.83 which will be applied to May.
April 27, 2020
Dear Climbing Community,
When we closed our doors per Governor Brown’s executive order we were unsure of what to expect or how to navigate through this, but we knew we would need your help, and help you did! We have received your phone calls, emails, and Facebook messages filled with support in various forms. We have filled, shipped, delivered, and scheduled order pick-ups over the last several weeks. We went through almost all of the product we had on hand, and purchased more to complete your orders!
Because of your generous help, we reduced our monthly deficit from $5,082 to only $55.70! We feel very blessed to be a part of this climbing community, and could not meet our needs without your efforts. At the beginning of May we will post our exacts for April, rather than estimates, and our May estimates will replace our April Estimated Monthly. We are hoping that mid-May we will be able to reopen and see you all again!
April 20, 2020
Dear Climbing Community,
Thank you for bringing us so much closer to meeting our monthly overhead! Since we sent out our last email asking for your help, you have decreased our April deficit from $5,082 to only $1,055! We are so grateful to each one of you who are pitching in to help sustain Crux through this closure!
Financial Assistance Update:
We applied for PPP and EIDL loans from CARES Act but were informed last week that the funding for the loans ran out before they got to us (we applied the day they started taking applications.)
April 8th, 2020
Dear Crux Supporters,
There is no us without you! This email is to address the questions we have been receiving about how Crux is handling the COVID-19 incurred financial shortages. The goal of this newsletter is to be very transparent so that you can see how your support is keeping us afloat.
First, I want to say how grateful we are for the community of Crux. I especially want to thank all of the members who have chosen to continue membership payments! As you will read below, you are a huge part of how we move forward.
During this time, we have kept our long term employees, Ryan and Jess, who are working on office and gym improvement projects for as many hours as they are able to. We do not believe in sacrificing people for a business.
Several people have requested that we be transparent with our finances since we are asking for help without our regular and necessary income. Below is a chart of our estimated monthly income and expenses for April, so you can see the facts.
As you can see, we have a monthly shortage of $5,082.25, if everyone sticks with us through this next billing cycle.
In addition to our expenses listed above, we are under contract with our landlord to repair the aging sidewalks around our building, and address roofing and electrical problems we are currently having as we occupy an old building. In exchange for lower rent we signed a lease saying we would deal with any and all building repairs and issues. We have the personal savings to do this, but not to do these things AND keep a business from folding during closure. We have applied for EIDLA and PPP loans but don’t seem to be eligible for the deferment due to recent employee turnover pre-COVID.
Last year we physically netted $2,000, though our taxes show we lost $6,000 after adding depreciation. We, the owners, Morgan and Marra, take no salary or payment of any kind from Crux. Crux is not funded with business loans, only personal savings.
Our landlord got back to us today saying he will waive our May rent, and if still closed in June, he will waive that too! Our credit card processor reduced our March and April fees by more than half.
Additional Ways to Help
If you would like to be part of keeping Crux going through this difficult time, here are a few ways one of our Members came up with:
Offer to increase your monthly dues during this time. This one is huge because it is a monthly guarantee to help with our monthly bills and payroll.
Make a one time gift to Crux by calling or using the donation form on our website.
Purchase products like Crux shirts, tape, harnesses or chalk bags. If you are wanting to extend even more generosity, you can request to pay a higher price, and we will adjust to whatever you request. The member who shared this idea purchased a roll of climbing tape for $25 this week!
Purchase gift certificates or ten punch passes for future use upon re-open.
Purchase Private Climbing Lessons (indoor or outdoor)
Our Commitment to Transparency
Each week we will update our monthly income and expenses sheet, so you can see and understand our monthly needs and how close we are to meeting our obligations.
We are very grateful for those who have chosen to continue their monthly dues, and to purchase merchandise, 10 punch passes and gift cards. Thank you to those who have reached out with words of encouragement. We are hopeful for the future, and with your support we will make it through this! We are committed to Crux and are grateful for your support.
Your Crux Team
March 24th, 2020
Dear Crux Members,
As most of you know, Governor Kate Brown closed all non-essential businesses as of March 24th. Our normal billing date of April 10th is approaching, and we are asking all members to choose one of the following options:
- Continue supporting Crux by paying monthly dues. Choose your normal monthly amount, or a custom amount.
- Freeze your membership for $5/month.
- Terminate your membership. ($50 re-initiation fee applies upon re-joining)
The reason we are asking for your continued support during this time of closure is that Crux is not yet financially viable on it’s own. In 2019 Crux made $2,000 after expenses, and the year before Crux lost money. The owners receive no pay from Crux and have volunteered 100% their time since taking ownership of Crux. We know some of you are also feeling the financial effects of COVID-19, and we definitely understand if you need to make changes your membership during this closure. For those who do not freeze or terminate in this time, if any stimulus money becomes available to Crux, we will update you immediately and change our approach.
We are so thankful for those who have and are able to stick with us through this! Your continued financial support in this time makes all the difference. Remember to stay healthy and keep in touch through Facebook. We look forward to climbing with you again!
The Crux Team